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Disaster Recovery or Disaster Avoidance, which is better?

The case for recording your phone calls with customer service

In the recent aftermath of Hurricanes Ian, Harvey, Maria, and Irma, as well as the floods, fires, freezes, riots, and tornados throughout America, business owners are taking pause to consider what an extra benefit and silent value Disaster Recovery brings to their business. Let’s examine a few worries that most business leaders have today.

1) Can my business continue communicating with customers and vendors during a sustained power outage?

2) Can my business continue communicating with customers and vendors during a sustained power outage without any need for IT emergency intervention or extra cost?

3) If our office or facility is destroyed in a fire, flood, tornado, or other disaster, what is our plan to keep the business open and communicating?

Metropark Voice Exchange was designed from top to bottom after hurricane Katrina in 2005 with disaster recovery in mind. Many IT and Telecom companies — and of course Metropark’s team of engineers and programmers — have been tasked with developing disaster recovery solutions for decades. Typically, disaster recovery is a strategy seldom discussed by small and medium-size businesses and even more rarely deployed. Why pay for all this redundancy when the chance of a disaster hitting is statistically low? We get it…
Wouldn’t it be great if your business disaster recovery strategy was built-in with your day-to-day communications needs?  No more additional costs, just a strategy calmly and quietly working for your business all the time. We call this Disaster Avoidance.

Single points of failure must be resolved to achieve Disaster Avoidance:

        Premise based Telephone System is a single point of failure
        Premise based Servers and Data Systems is a single point of failure
        Phone lines and Internet is a single point of failure
        Power is a single point of failure

If you have a catastrophic failure with any of these items and no Disaster Recovery plan in place, you are effectively out of business. Don’t worry, Metropark Voice Exchange (MPVEX) Disaster Avoidance can solve these pains.

How We Solve

A & B

MPVEX is a communication platform designed to function simultaneously in multiple data centers around the United States. Since no one can predict when or where the next disaster will hit, MPVEX servers occupy multiple data centers in different time zones.

How We Solve

C & D

MPVEX is a communication platform designed to function simultaneously in multiple data centers around the United States. Since no one can predict when or where the next disaster will hit, MPVEX servers occupy multiple data centers in different time zones.

Benefits of MPVEX Disaster Avoidance

Keep stable lines of communications up with customers during long term disaster outages

Eliminate the need to replicate your production system in full at a secondary company managed data center or co-location. MPVEX Disaster Avoidance is built to always be available on demand

Metropark’s VCP OpEX model (versus CapEX) enables businesses to pay for only what is used, improving Total Cost of Ownership (TCO)

Automatically protect vital data and configs without the need for expensive on-site hardware and administrative overhead

Your MPVEX data lives in multiple locations throughout the USA, so no single datacenter loss will impact call flow or data outage

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