If you have recently moved your phone numbers and/or your domain name away from your old service provider, your phone calls, website, and email are no longer working through them.

To avoid being billed for services you no longer use, you must contact your old provider to disconnect them.

This process should be straightforward, but it might take a couple of months to be fully resolved in their accounting system. This is because most companies bill you for line charges in advance and for usage in arrears. This means you may be owed a credit on your final bill for any service you prepaid but didn’t use. Assuming you don’t have a long-term contract, this process is generally easy.